Have questions?

Rolimate offers multiple sizes and models to accommodate various pets and living spaces. From compact designs for smaller pets to larger, more spacious models for multiple cats or small dogs, there’s an option for everyone.

Consider your pet’s size and sleeping habits. Ensure the dimensions allow for enough space for your pet to move around comfortably. For multiple pets, opt for a larger size.

Yes, the Rolimate cat house is designed with multiple layers of durable materials to withstand extreme weather conditions. It features a 500D /600D mesh fabric for water resistance and easy cleaning, aluminum foil Oxford cloth for enhanced insulation and scratch resistance, and 8mm pearl cotton padding for superior thermal insulation. This robust combination ensures your pet stays dry, warm, and protected, even during heavy rain, snow, or strong winds.

The included heating pad is MET Labs certified, providing safe and comfortable warmth for your pet

Yes, the cat house is designed for all seasons. It provides warmth during colder months and can be used with ice packs to cool the interior in hot weather.

The heating pad in the heated cat house is designed for high energy efficiency, consuming minimal power per hour, making it ideal for long-term and eco-friendly use.

The pet house’s outer layer is made of UV-resistant materials, ensuring durability against prolonged sunlight exposure without fading or damage.

The pet house is designed with waterproof materials, ensuring it remains safe and durable in humid conditions while keeping pets dry and comfortable.

In addition to cats, the heated cat house is perfect for small dogs and other small to medium-sized pets that need warmth.

The pet house requires minimal maintenance. Simply wipe the surface with a damp cloth regularly to keep it clean, and avoid using harsh cleaning agents. It’s recommended to check the waterproof coating and connectors periodically to ensure long-term performance.

Yes, the pet house is suitable for both indoor and outdoor use, featuring waterproof materials and a durable design. Ensure it is placed on a flat surface, and consider additional protection during extreme weather conditions to extend its lifespan.

No, the pet house’s electronic components, including the heating system, are designed with safety in mind. They feature overheat protection, low voltage operation, and are thoroughly tested to meet strict safety standards, ensuring your cat’s safety at all times.

The pet house is designed with a reinforced structure using fiberglass rods and durable connectors, allowing it to support up to 150 lbs. This ensures stability and protection even during challenging outdoor conditions.

Absolutely. The heating pad is equipped with built-in safety features such as temperature regulation, overheat protection, and a chew-resistant cord, ensuring it operates safely and provides gentle warmth for your pet.

We strongly advise against using straw, hay, wood chips, or any other flammable materials with the pet heating pad. These materials pose a significant fire risk when used with electrical or heating products. For safety, only use the provided cover and materials specifically designed for the pet house or heating pad.

We offer free shipping on all orders of $39 or more within the continental United States (excluding Alaska, Hawaii, and Puerto Rico).

For orders below $39, a flat shipping fee of $8.99 will apply to the continental United States (excluding Alaska, Hawaii, and Puerto Rico).

For other countries or regions, due to varying taxes and shipping costs, a standard shipping fee of $19.99 applies to most items, while oversized items will incur a $29.99 oversized shipping fee.

Orders are typically processed within 2-4 business days. Delivery times may vary based on your location and stock availability:
• United States:
• If the item is in stock at our US warehouse, shipping usually takes 1-7 business days.
• If the item is out of stock at our US warehouse, we will arrange for international shipping, which typically takes 7-12 business days. In rare cases, delivery may take up to 12-15 business days.
• International Customers:
• Orders are shipped internationally and usually take 7-12 business days, depending on your geographical location. In rare cases, delivery may take up to 12-15 business days.

Please note that during promotional and holiday periods, shipments may be slightly delayed due to increased order volumes. We apologize for any inconvenience this may cause and appreciate your understanding.

Our order processing and shipping times are quick, so there may be instances where an order cannot be changed before it ships. To avoid issues, please double-check your shipping address before completing checkout. If you need to make changes, please email support@limeho.com with your requested changes, and we will do our best to accommodate your request.

At Rolimate, we are committed to your satisfaction. If you’re not completely happy with your purchase, you can return your order within 30 days. For non-quality-related returns, a 20% round-trip shipping fee will apply. We appreciate your understanding and are here to assist with any concerns.

If you encounter a quality issue with your product, please reach out to the place of purchase for assistance. For orders placed directly on rolimate.com, you can submit your claim by contacting us at service@rolimate.com, and our team will be happy to assist you.

To initiate a return, please follow these steps:
1. Contact our customer support team at service@rolimate.com to obtain the return address.
2. For non-quality-related returns, you will be responsible for covering 20% of the return shipping cost. You may choose your preferred shipping carrier.
3. For returns due to quality issues, the return shipping cost will be waived.

If you have any questions or need further assistance, feel free to reach out to our support team.

If you receive an incorrect item, you are eligible for a free exchange or a full refund, including return shipping. Please contact our support team for assistance.

Yes, the product must be returned in its original packaging to qualify for a return or exchange. This helps ensure the item is protected during transit.

Yes, you can request a partial refund for the price difference within 7 days of your purchase. Unfortunately, requests made after this period will not be accepted.

To process a free return request, please provide:

1. Proof of purchase (order confirmation or receipt).

2. Clear photos or videos showing the quality issue with the product.

If you purchased a Rolimate product from a third-party retailer, returns must be handled directly with that retailer. Please contact them for specific return instructions and policies.

Once we receive and inspect your returned item, we will notify you of the approval status. If your return is approved, a refund will be processed within 5 business days and automatically applied to your original payment method.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@rolimate.com for further assistance.

You will receive an email with tracking information once your order ships. You can also log into your account, click My Orders, and click Track Package for a specific order.