Welcome to Rolimate Support

Q: How can I find tracking information on my order?

You will receive an email with tracking information once your order ships. You can also log into your account, click My Orders, and click Track Package for a specific order.

Q: How do I choose the right size for my pet?

Consider your pet’s size and sleeping habits. Ensure the dimensions allow for enough space for your pet to move around comfortably. For multiple pets, opt for a larger size.

Q: Are the electronics or power source dangerous to my cat?

No, the pet house’s electronic components, including the heating system, are designed with safety in mind. They feature overheat protection, low voltage operation, and are thoroughly tested to meet strict safety standards, ensuring your cat’s safety at all times.

Q: Can the pet house withstand extreme weather conditions?

Yes, the Rolimate cat house is designed with multiple layers of durable materials to withstand extreme weather conditions. It features a 500D /600D mesh fabric for water resistance and easy cleaning, aluminum foil Oxford cloth for enhanced insulation and scratch resistance, and 8mm pearl cotton padding for superior thermal insulation. This robust combination ensures your pet stays dry, warm, and protected, even during heavy rain, snow, or strong winds.

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We Would Love to Hear from You

At Rolimate, we are dedicated to creating warmth and comfort for pets everywhere. If you have any questions about our products, your order, or simply want to share feedback or stories about your furry companions, we’d love to hear from you.

Please use the form below to get in touch, and our team will get back to you within 2-3 business days.

Have questions ?

Feel free to reach out! Whether it’s about our products, shipping policies, or anything else, we’re here to help.

Customer support team from: 8am to 8:30pm daily.Average answer time: 24h.

How long will my order take to process?

Orders are typically processed within 1-2 business days. Delivery times may vary based on your location and stock availability:
• United States:
• If the item is in stock at our US warehouse, shipping usually takes 1-7 business days.
• If the item is out of stock at our US warehouse, we will arrange for international shipping, which typically takes 7-12 business days. In rare cases, delivery may take up to 12-15 business days.
• International Customers:
• Orders are shipped internationally and usually take 7-12 business days, depending on your geographical location. In rare cases, delivery may take up to 12-15 business days.

Please note that during promotional and holiday periods, shipments may be slightly delayed due to increased order volumes. We apologize for any inconvenience this may cause and appreciate your understanding.

How can I find tracking information on my order?

How do I choose the right size for my pet?

Are the electronics or power source dangerous to my cat?

Can the pet house withstand extreme weather conditions?

Premium Care for Pets

Rolimate products are designed to keep pets safe, warm, and comfortable—every day, in every season.

Transparent Practices

We use eco-friendly materials and ensure ethical manufacturing for a better planet and healthier pets.

Sustainability Commitment

Rolimate is dedicated to reducing waste and building a greener future for pets and their families.

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